FAQs

We’ve personalized each ornament with fictional names to show you how the ornament will look when it’s personalized and also to give you an idea of the length of a name or phrase that will fit in the designated space.

Will the ink rub off? Are there special care instructions?

The ink will not rub off. We use permanent ink markers to write the names, year, and inscription. We only use black ink as it is the most permanent.

All of our Calliope Designs ornaments are made of polymer clay which is very lightweight and durable. There are no special storage instructions because they will last a lifetime. While they are durable, little pieces might break off of the ornaments if they are treated roughly. They are not toys, and not intended for play by children. We recommend they be wrapped in tissue or cushion foam before being put away in your ornament storage box. Our guest artist ornaments are made of resin and hand painted. We also recommend that they be wrapped and stored carefully.

What if a name is spelled incorrectly?

We ask you to double check the spelling of each name because the ink is permanent. If we make a spelling error we will of course replace the ornament at no charge to you. If however you have spelled a name incorrectly on the order form, we regret that we cannot accept the ornament as a return for credit. Please contact us by email and we’ll discuss a solution!

What about returns?

Our goal is your complete satisfaction with the products we send you. We will personalize your ornaments to order with lettering style similar to what you see on the products shown here. If we have a question about your order, we will send you an email and wait for your response.

Because these ornaments are personalized to order, all sales are final, unless a) the ornament arrives broken, or b) we personalized the ornament with text that does not match your order as submitted.

Please notify us by email of the problem within 3 days of receipt of your shipment. We will respond promptly to your email and together we will decide the best course of action to remedy the situation.

How long will it take to get my order?

During the holiday season of November and December, Calliope Designs will ship your order within three business days of receiving it, sometimes even sooner. An exception to this would be if we had a question about your order and needed to send an email to you and receive one back before we could process the order. (So please respond quickly if you hear from us!) From January to November 1st we do not have a full staff available to personalize, so your order may take a little longer to process. Please email us if you have special needs.

We offer U.S.Priority Mail to ship most U.S. orders, especially after December 1st. Delivery is usually in 2-3 business days. This is not a postal service that is “guaranteed” by the U.S. Post Office, but most of our customers receive their orders promptly.

We also offer USPS First Class. The Postal Service estimates delivery time at 3-7 days. Combined with the time to process your order you would normally receive your package in 5-10 business days. This option costs less of course, but WE DO NOT RECOMMEND 1st Class Mail after December 1st as the postal service gets swamped at this time of year. Also Mother Nature is busy and can affect delivery times for the U.S. Postal Service.

If there is a time when you would like a rush order we are able to use USPS Priority Express Mail. The fee for this service depends upon the weight and distance. These options will be offered to you at checkout. Priority Express mail usually results in two day delivery.

My order’s a gift. Can I ship it directly to the recipient?

Yes, you can have your ornaments shipped to you or to the recipient(s). In the case of drop shipments, shipping charges will be applied to each individual shipment.

I’d like to have an ornament gift wrapped and a card enclosed. Is that possible?

Yes, the charge for gift wrapping with gift enclosure is $7.00 per ornament. Depending on the size of the ornament we will use a white gift box with cotton inside, approximately 5″ tall X 3 1/2″ wide. Or if the ornament is larger or more three dimensional, we will use a white 4″ X 4″ X 4″ cube box. We’ll carefully wrap it with tasteful gift wrapping paper and tie it with a ribbon bow. The gift enclosure will be attached to the outside of the gift. If you do not wish to purchase our gift wrap, you may leave a personal message on the packing slip that is enclosed with the shipment. The packing list does not show the price of the products purchased, but does show who sent the gift.

Should I put the year on the ornament?

When you put the year on the ornament you create a collectible gift that marks the special occasion of this year. Whether it’s a new baby, a wedding, an engagement or anniversary, or just a special family Christmas together, it’s always fun to take out the ornaments each year and remember when you received each one.

Do you accept International orders?

Yes we accept International Orders to many countries (but not all)! Canada, Great Brittan, Ireland, most European countries, Australia and New Zeland and more. We will be delighted to accommodate orders to other countries. Contact us [email protected] via email to discuss what you would like! Please expect that some countries will charge customs duty on your purchase. And, while we will mail out your package promptly, we cannot track the order once it leaves the US. Sometimes delivery can take 1-3 weeks.